Basic Warranty

 

 

All products (with the exception of damage caused by improper mounting) ordered from JVBDigital are supplied with a one year warranty.

 

In the event of you having any problems with an item purchased from us, please contact us via any of the means listed on our contact us page so that we can ascertain that the goods are at fault. If the goods are discovered to be faulty within one month of purchase we will offer an exchange/replacement, for which only shipping costs will be calculated. If the goods are still within the guarantee period we will arrange for them to be repaired, and again dispatched back to you on a suitable day at no extra charge. For your warranty to apply, or returns within 2 weeks all goods must be returned in their original cartons, in good condition, complete with all packaging and accessories supplied. Failure to do so will lead to extra charges or refusal. Return costs and methode are subject of the customer. Always return goods with proof of delivery. RMA packages have to be returned within 10 business days.

In the event of goods being returned which are subsequently found to be not faulty, a charge of Euro 50 will be charged to cover collection and delivery costs. In the event the product is returned because it 'did not work out as expected' an extra 15% restocking fee will be calculated.

If goods are found to be faulty due to user error or incorrect use, we reserve the right to have them assessed by their manufacturer or approved service agent, and levy any subsequent repair charge on top of the Euro 50 supplement.

In all instances, if you encounter any problems please contact us first and we will do our utmost to deal with you in a fair, fast and efficient manner to rectify the problem. None of the above affects your statutory rights. This limited warranty is non-transferable and does not apply to any purchaser who bought the product from a reseller or distributor not authorized by JVB Digital, including but not limited to purchases from internet auction sites.

DIY Upgrade Kits: Due to the damage able to be caused by incorrect fitting, we exclude DIY-kits from our warranty. DIY-kits are sold on the understanding that YOU fit at your own risk. By ordering a DIY-kit from JVBDigital you agree to these terms. JVBDigital cannot be held responsible for any damage caused by fitting one of our kits. Replacement kits will only be supplied IF the player with the installed DIY-kit is first sent back to check for errors or overheated components / damage caused by installing. All DIY-kits are fully verified before dispatch to proper working status. If in doubt, don't fit! We offer a full guaranteed installation service.

 

 

Complaints

 

Should you be unsatisfied in any way with products or the service you have received from us, we would ask that you contact us as soon as possible. This can be via any of the means shown on the contact us page of our website, although we would ask that details of your concern be emailed to CustomerService@jvbdigital.nl. This ensures that we have an accurate copy of any points you wish to raise, and allows us to deal with your complaint as quickly and efficiently as possible.

 

Any information you supply will not be divulged to any third parties (see our privacy notice), and will only be used in relation to the complaint you have made. Once we have received your complaint it will be acknowledged within 24 hours, and then passed to the relevant party who will contact you within 7 working days with a proposed course of action or to discuss further. In all instances we will keep you informed on the progress of your complaint.

We would like to reassure you that customer satisfaction is an area that we take very seriously, and are constantly monitoring our procedures to ensure that you the customer is 100% happy with the shopping experience and products provided by JVBDigital. Occasionally mistakes do happen, though in all instances we will endeavor to treat our customers in a fair and honest manner, and rectify any complaints / problems as quickly and efficiently as possible.

 

The warranty period begins on the date of purchase, as validated by the receipt. Postage to send the item to the manufacturer or JVBDigital is paid by the purchaser; return postage to the customer is paid by JVBDigital. Warranty repairs will only be made if the original warranty card(s) and/or original receipt(s) of JVBDigital are presented.

Reimbursement for damages is excluded.

Exceptions to the warranty are storage/rechargeable batteries, batteries, as well as wear and tear due to normal usage, improper usage (in particular disregard of instructions for proper use), overload, or intentional or grossly negligent damage. If, at our discretion, we replace rather than repair the item or alter the purchase agreement or refund a portion of the purchase price, the warranty period for the replacement item shall be equal to the remaining time of the original warranty period, however not less than six months, as guaranteed by Dutch law.