Contact Us / FAQ

Below we have listed the frequently asked questions for you. Is your question not here? Please contact us using the form on the right.

In order to be of service as soon as possible, we ask you to first consult Contact & Support for (technical) support as mentioned below.

1 CONTACT & SUPPORT
1.1 How can I contact JVB Digital

We can be reached by phone and email. You can reach us by phone at:

Netherlands: +31-33-4655-366, Monday to Friday from 10:00 to 17:00 Central European Time

USA: +1-734-307-7184, Monday to Friday 9:00 - 16:00 Eastern Time

 

We can also be reached by e-mail at [email protected] or [email protected] 

 

1.2 Technical Support

We are committed to providing our customers with technical support as quickly and comprehensively as possible. Unfortunately, this means we have to limit ourselves to customers who have purchased the product from us.

In order to provide you with quick service, we ask you to state your order number and the telephone number where you can be reached in your e-mail.

If you do not have your order number immediately available, this is not a problem. We will be happy to assist you by phone and can be reached during our opening hours.

 

2 VANITYPRO FAQ
2.1 Complete VanityPRO FAQ
2.2 Official Audiopraise forum
2.3 Real world questions about the VanityPRO

Visit the Audio Science Review forum.

3 HOW TO SEND IN EQUIPMENT TO UPGRADE?
3.1 How to Upgrade?

Ordering an 'installed by JVB' modification or 3G-SDI Upgrade means you will need to ship your equipment to one of the JVB Digital offices (these shipping costs are not included with the order, only return shipping will be charged in the checkout). The correct office address will be emailed to you after your order has been received (it depends on your location and which modification/upgrade is ordered). Only working equipment will be accepted, we do not offer repair services.

3.2 What to include and how to pack.

Make sure to package the equipment well. Include your order number and/or return address (e.g. print out of the order confirmation email). Shipment needs to be send with 'proof of delivery', packages without proof of delivery will not be accepted. Make sure you insure the equipment properly. Do not include (except when explicitly requested by us) any manuals, DVDs, Blu-rays, cables etc. Only the player with the remote (if available) are necessary.

3.3 When to expect it back.

As soon as your equipment is received, it will be tested and then scheduled for modification. If the equipment does not test out ok, it will be returned immediately. Return shipment will be done as ordered in the checkout procedure (insurance included). The equipment will be returned in the same package as it was received. Average turn around time is 3 days, shipping time not counted. Tracking information for the return shipment will be available, as soon as the machine has been successfully modified, by email and/or by using the 'Your Account' button at the upper right corner of this screen.

4 ORDERS
4.1 What are the shipping costs?

These are listed during the ordering process/checkout.

4.2 When will my order be delivered?

Orders placed on business days are generally shipped within 24h. No orders will be shipped on weekends. You will receive an email from us with the tracking number as soon as we have your order ready to ship.

5 WARRANTY
5.1 Do I have a warranty on my items at JVB Digital?

Yes, all items purchased from us are covered by warranty. This means that an item must be in good condition and function properly under normal use. If you receive an article where this is not the case, we will offer an appropriate solution as soon as possible.

5.2 What is the warranty certificate for my item?

Your invoice serves as proof of guarantee. Please keep it in a safe place. 

6 PAYMENTS
6.1 What forms of payment are accepted?
  • Mastercard
  • VISA
  • American express
  • Maestro
  • PayPal

SECURE PAYMENT
To pay securely, we use the SSL technology in combination with Mollie payment services. SSL stands for Secure Sockets Layer. An SSL connection is the most commonly used secure connection. SSL ensures that the data sent over the Internet is encrypted.

VISA / MASTERCARD / PAYPAL / AMERICAN EXPRESS / MAESTRO
All credit card payments are processed by Mollie payment services.

7 RETURNS & EXCHANGES
7.1 How do I return a product?

It is possible that you ordered product(s) or part thereof after receipt want to return to us. You may do this within 14 days after receipt of the order.

We apply the following conditions for a return:

- Within 14 days after delivery of the order including (copy) invoice.
- The product is complete, not used and undamaged.
- The product is, if reasonably possible, packed in the original packaging.
- The costs for returning the product are for your own account.

In case of visible traces of use, we will give you a partial refund of 75% of the original purchase price. Examples of wear and tear, Incomplete and/or without packaging, the product is damaged or dirty.

7.2 When do I get my money back?

Once we have received the return in good order the amount will be refunded to your account within three working days.

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