Ordering an 'installed by JVB' modification or 3G-SDI Upgrade means you will need to ship your equipment to one of the JVB Digital offices (these shipping costs are not included with the order, only return shipping will be charged in the checkout). The correct office address will be emailed to you after your order has been received (it depends on your location and which modification/upgrade is ordered). Only working equipment will be accepted, we do not offer repair services.
What to include and how to pack.
Make sure to package the equipment well. Include your order number and/or return address (e.g. print out of the order confirmation email). Shipment needs to be send with 'proof of delivery', packages without proof of delivery will not be accepted. Make sure you insure the equipment properly. Do not include (except when explicitly requested by us) any manuals, DVDs, Blu-rays, cables etc. Only the player with the remote (if available) are necessary.
When to expect it back.
As soon as your equipment is received, it will be tested first and then scheduled for modification. If the equipment does not test out ok, it will be returned immediately. Return shipment will be done as ordered in the checkout procedure (insurance included). The equipment will be returned in the same package as it was received. Average turn around time is 3 days, shipping time and delays not included. Tracking information for the return shipment will be available, as soon as the machine has been successfully modified by email and/or by using the 'Your Account' button at the upper right corner of this screen.
Questions?
If you have any questions please contact us by email or phone.
